Check For Frequently Asked questions

  • Why Should I Shop with Budget Pharmacy?

We're proudly New Zealand owned and operated. We have thousands of Satisfied and Happy Customers from around the World. 

  • Best Prices

You definitely will save money when you shop with us. We offer some of New Zealand’s lowest prices on the products we stock and our frequent price reduction on special products and during sales. Check out our specials catalogue for special prices, sales and discounts.

  • Biggest Range

Budget Pharmacy offers over 7000 products to choose from across leading brands such as Thompsons, Nutra-Life,  Blackmores, Comvita, Good Health, Life Stream, Radiance and many more. Quality service and scope of our range reflect 25+ years experience in Personal Health. We also provide an excellent selection of skincare and personal care products from top brands including Revlon, Antipodes, Trilogy, Weleda, Living Nature, and Sukin.

  •  Affordable and Fast Delivery:

All the orders are dispatched on the same day we receive on-line order. We use Courier Post’s overnight delivery system to ensure that orders are delivered quickly and efficiently. All NZ orders over $100 receive free delivery; below that standard postage charges apply.  

 

  • Where we are located?

 

Budget Pharmacy is located in Mt Roskill in the famous Richardson Road and Dominion Road intersection or otherwise known as Dominion Road Extension in Auckland. See the area photo gallery .

 

 

  • Could we stock this product?

 

We stock over 7000 products and are constantly uploading more products onto our website. However – we are always happy to hear about new products that our customers wish us to stock. Please complete the Product Requests form with the desired product name, brand, and your contact details.

 

  • How do I find out the ingredients of a product?

 

As we have thousands of products on our website, it's difficult to add all of the ingredients for every product onto our site but costumers can chat with us on-line or can do the  enquiry by just completing contact form and one of our costumer representative will be in touch with you shortly.   We are relying on our suppliers’ to provide us with this information. Even if we were able to type them all from the products,

We ask that you please check the label of your products carefully before opening them. Please feel free to contact us directly to enquire about the active ingredients of any particular product(s) you're interested in and we'll gladly check the label and/or put you in touch with the manufacturer prior to your ordering.

 

 

  • Can I have a printed catalogue?

 

You can have on-line Unichem catalogue to know recent offers and discount prices for products.  

 

 

  • How do I stay informed about new products and special offers?

 

We send out an email newsletter twice a month where we promote our exclusive special offers. Another way of staying up to date is via our Facebook page. ’Like’ our page, join the community and be in on free products and exclusive offers.

 

 

  • I want to send my order as a gift. Can I do that?

 

Absolutely! Simply add products to your cart then checkout as usual ensuring that the Gift Recipient’s details are entered as the delivery address.

There are a few issues for you to consider:

•          Any single order will be dispatched as a whole to the address showing on the packing slip. We are unable to split orders to two addresses.

•          A pack-slip has to be included with each parcel stating the cost of products purchased. We are unable to omit the pack-slip or delete products or prices from it, sorry!

•          We don’t add printed gift messages to parcels, you can add a short gift message to any field of the delivery address of your order – this will be printed on the pack-slip

•          We take extra care to individually wrap each order carefully but can’t gift wrap at this stage, sorry.

How about sending your loved ones an email Gift Voucher as a convenient and flexible gift alternative.

 

 

  • Do you offer any discount for bulk purchases?

 Yes we do! If you spend NZD $500 or more, we apply a 5% discount on the total product value. This additional discount is applied automatically when you place your order.

Please note: Bulk discounts only apply where the above amounts are spent on a single order.

 

 

  • Who are your suppliers?

 

We pride ourselves on stocking all of the leading New Zealand supplement and skincare brands as well as many specialty supplements from around the world. See details of some of those available to respond to customer queries here.

 

 

  • What is a product review?

 

Product reviews provide a forum for Budget Pharmacy customers to share their personal experiences with products and thus assist others in their decision making. We attempt to publish as many reviews as possible but we reserve the right to choose not to publish reviews if they contain any inappropriate language, comments or opinions. We welcome both positive and negative reviews; however questions and complaints should be forwarded to our customer services teamin the first instance.

Please note it can take up to 2 working days to publish reviews.

 

 

 

  • Can I review your products?

 

We’d welcome your review of any product on our website. You can do so on the individual 'product detail' page

Once on the product detail page for the product you want to review, scroll down past the product overview to the 'Write Your Own Review' area.

Once logged in to your account with us simply fill out the fields then click on the 'Submit Review' button. You'll now be all done and we'll publish your review as soon as we get the chance to have a quick look at it for anything inappropriate (not anticipating this in your case at all of course, it's just our standard procedure!).

 

 

  • How can I contact you?

 

You can contact us here. We’re here to help.

 

 

  • How can I cancel my online order?

 

If you wish to cancel your order, please ring or email us with your order number as soon as possible.

 

 

  • How can I personalize my online password?

 

You're most welcome and encouraged to choose your own password. Instructions for doing so are as follows:

1.         If you've not already logged in, please sign-in to our site using your existing details.

2.         Once you've signed in, click on the pale blue 'My Account' icon at the very top of the page (in between the 'Sign Out' and 'Shopping Cart' icons). This will load your 'My Account' page with two editable fields.

3.         Click into your “Account information” tab on left hand side list.

4.         Then tick next to “Change Password”, the website will now allow you to enter your current password and your new desired password. Please remember to type your new password into the “Confirm New Password” field as well and then click “Save”. Your new password is now saved to your account.

 

 

  • I’ve forgotten my password – what do I do now?

 It’s very simple; all you need to do is type in your email address to the sign-in window and click the pale blue “Forgotten Password” text below the Email field. Our website will send you an email with instructions as to how you can reset the password on your account. Please check your email and follow the instructions or contact us by phone 09 6208599 or email for assistance with this.

 

 

  • What payment options are there?

 We offer complete peace of mind when it comes to paying for your products with our guarantee. We accept Visa, MasterCard & PayPal for international orders; and all of these plus cash on delivery for New Zealand orders. Our secure payment systems are amongst the best in the industry and provide state-of-the-art payment security and fraud protection. If you've any further questions or concerns, please let us know.  We're always happy to help.

 

 

 

 

  • Is it safe to order online from your website?

 

Yes it is. The Budget Pharmacy website uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card number, billing details and delivery address so that other computers are unable to decipher the information, ensuring privacy and security.

To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left, bottom right or top right of your browser window. If this appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting www.Budget Pharmacy.co.nz, especially if you access our website from a shared computer. For more information, please visit our Privacy & Security page.

 

 

  • How long does it take for delivery after I place my order online?

 

We aim for two working-day delivery within New Zealand of all orders placed before 12 pm (for rural addresses allow an extra day). Orders that reach us later than that will be sent out the next working day. 

 

 

 

  • Can I track my parcel?

 

We provide the tracking no for currier which you can track on respecting Currier Company’s website. Or can email us To know the status of you order. Will respond you as soon as possible.

 

 

 

 

  • What happens if my parcel doesn't arrive by the expected time?

 

NZ Orders: We aim for two-working day delivery of your order placed before 1pm.  You can track your parcels on the Courier Post website via the link in your dispatch notification, if you have not received your parcel within the target timeframe or you have concerns on the whereabouts of your parcel contact us on  09 6208599 immediately.

We will work closely with both you and the postal service’s until the investigation is complete.

International Courier delivery time frame 3-5 days, please track your order using the details provided in your dispatch notification email and contact us via email if you have any problems.

 

 

  • Want to return an item. How do I go about it?

 

We offer a full Hassle Free Return Guarantee on all unopened goods returned in saleable condition within 30 days.

If you have changed your mind about a product and it is in re-saleable condition (unopened, with undamaged packaging) you can return it within 30 days of receipt for a full refund. Please wrap your returned product well (products that have been damaged in transit back to us will not be refunded) and return it to us with your order number as a reference to the following address:

Budget Pharmacy

1490 Dominion Rd Extension

Mt Roskill

Auckland

New Zealand 1041

Order number: _______

Once your return has been received, a refund will be issued within 5 days and an email confirmation will be sent. Refunds will be issued in the original form of payment.

Exchange: We do not exchange products – but will be happy to credit the balance of the returned products to your store credit with us, the credit will be available for you at the check-out on your next order. Please let us know if you wish us to arrange this for you with your return.

 

 

  • Can I get a refund?

 

Refunds can only be made using the same payment method used when ordering.

If you have paid with non-cash payment options (Reward Points, Gift voucher or Store Credit) for your products, the component of these non-cash payments from the products’ balance will be refunded to your Store Credit with us. This credit will be available for you at the check-out on your next order

Refund to credit card: When payment was made with same credit card and card hasn’t expired yet. Refund to PayPal: When payment was made less than 60 days prior to refund. If more time has elapsed since, please provide us with your PayPal address. In all other instances – Please enclose your banking details for credit to be directed to your bank account.

 

 

  • The product I received is damaged. What now?

 

Please contact us as soon as you can so our friendly Customer Care Team can get the details and decide on the best course of action. Your satisfaction is extremely important to us. Please accept our assurance that any problems will be addressed in a friendly and efficient manner, and with your satisfaction as our over-riding concern.

Domestic orders: In order to organise replacement or compensation for damaged items, both the damaged item(s) and packaging must be retained for inspection. Please contact us on email and talk with our Customer Care Team to resolve the issue.

International orders: We will compensate you for goods damaged in transit. In order to compensate you, both the damaged item(s) and packaging must be taken for inspection at the closest Post Office near you within 7 days. You will be issued a “Damage report” by the post office.. Please notify us of the situation by email, along with photos clearly showing the damaged item(s) and its packaging and a scan of the damage report you’ve been given.

 

 

  • What if an item is leaking/faulty?

 

Domestic orders: Please contact us with details of your experience with the faulty items and its batch number and expiry date. If an Item is required back for inspection, a pre-paid courier bag will be sent to you for its retrieval.

International orders: We are unable to provide a retrieval bag for items sent overseas. Please contact us with the product's photos, batch number and expiry date for compensation.